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PeopleCert / AXELOSITIL 4 Foundation
ITIL 4 Foundation
Exam overview, official domain weights and free sample questions. Subscribers get 230 practice questions, 106 flashcards, 3 labs, a study guide and video lessons for this exam.
Exam at a glance
- Exam code
- ITIL 4 Foundation
- Questions
- 40
- Time
- 60 minutes
- Question types
- multiple choice (objective test questions: standard, missing word, list, occasionally negative)
- Passing score
- 65% (26 of 40)
- Exam fee
- Bundles listed on PeopleCert: US$690 (exam voucher + official eBook + Learning Resource Kit), US$1,029 (adds eLearning), US$1,338 (adds sample papers), incl. VAT. Standalone voucher price not shown
- Delivery
- not published on the page checked (closed book)
- Prerequisites
- not published on the page checked
- Renewal
- Every 3 years: earn 60 CPD points, or pass another exam from the same product suite before the renewal date
- Version notes
- not published
From the official exam page (checked 2026-11-09). Always confirm details with the vendor: official exam page, official objectives.
Domains and weights
Key concepts of service management15%
ITIL guiding principles20%
Four dimensions of service management5%
Service value system and value chain10%
ITIL practices50%
Free sample questions
Original questions in the style of the exam. Pick an answer to see the explanation.
Sample question 1 · Key concepts of service management
Which ITIL 4 definition describes a service?
Correct — “A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks”: This is the ITIL 4 definition of a service. Incorrect — “A configuration of an organization's resources designed to offer value for a consumer”: That defines a product. Incorrect — “A tangible or intangible deliverable of an activity”: That defines an output. Incorrect — “A description of one or more services, designed to address the needs of a target consumer group, which may include goods, access to resources and service actions”: That defines a service offering.
Sample question 2 · ITIL guiding principles
A team plans to replace its entire ticketing workflow without examining what currently works. Which guiding principle are they ignoring?
Incorrect — “Optimize and automate”: Automation is not the main issue here. Incorrect — “Keep it simple and practical”: This is relevant but not the core issue. Incorrect — “The value-first principle”: The issue is ignoring the current state. Correct — “Start where you are”: This principle says assess and reuse what already works before building anew.
Sample question 3 · Four dimensions of service management
Which is one of the four dimensions of service management?
Incorrect — “Governance”: Governance is a component of the SVS. Incorrect — “Continual improvement”: Continual improvement is an SVS component and a practice. Correct — “Partners and suppliers”: The four dimensions are organizations and people; information and technology; partners and suppliers; value streams and processes. Incorrect — “Guiding principles”: These are an SVS component.
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